Effective Date: 2/19/2025

At Inner Balance Institute, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.innerbalanceinstitute.com, and interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide when you interact with our website, including but not limited to:

• Name
• Email address
• Phone number
• Payment information (when applicable)
• Any other information you provide through forms, surveys, or requests

Additionally, we may collect non-personally identifiable information such as:

• IP address
• Browser type
• Device type
• Location data (if you enable location sharing)
• Pages visited and browsing behavior on our website

2. HIPAA Compliance

If you are a patient of Inner Balance Institute, some of the personal information we collect may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We comply with all HIPAA regulations to safeguard your medical data.

We do not share PHI with unauthorized third parties, and we take all necessary security measures to protect your health information. If you have any questions about how we handle your health data, please contact us at [email protected].

3. How We Use Your Information

We use the information we collect to:

• Provide chiropractic and related services
• Process transactions and payments
• Improve our website and user experience
• Send newsletters, promotions, or other information (only if you opt in)
• Respond to inquiries or requests
• Comply with legal and regulatory requirements

4. Mobile Opt-In & TCPA Compliance

If you opt in to receive mobile notifications or alerts, we may collect mobile-specific information such as your phone number or mobile device ID.

Important Notice About Mobile Opt-In:

• By providing your phone number and opting into mobile notifications, you consent to receive text messages from Inner Balance Institute related to appointment reminders, service updates, and promotional offers.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any text message.

We will NOT share, sell, trade, or transfer your mobile opt-in data to any third parties or affiliates for marketing or promotional use.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us analyze web traffic, personalize content, and improve website functionality.

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect some features of our website.

6. Data Security

We take data security seriously and implement reasonable safeguards to protect your personal information. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes

If you wish to have your data deleted, please contact us at [email protected].

8. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

• When required by law or to protect our legal rights
• With trusted service providers who assist in operating our business (under strict confidentiality agreements)
• In connection with a business transaction (e.g., merger, acquisition, or sale of assets), in which case your personal information may be transferred

9. CCPA Compliance (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to request access to your personal information
• The right to request deletion of your personal information
• The right to opt out of data sharing

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: 619-543-9999
Address: 1764 San Diego Ave #140, San Diego, CA 92110

Thank you for choosing Inner Balance Institute. We are committed to safeguarding your personal information and providing you with a safe and secure online experience.